It’s 2017 and Internet in America still isn’t as good as it could be. A large contributor to this may be that consumers don’t really understand networking or what to expect. Even the “tier one” support representatives at major ISPs (Internet service providers) don’t fully know what to look for when you’re having an issue.
If you’ve ever called your ISP because things don’t seem to be working as expected, odds are they’ve had you run a speed test; and if the results are within a few megabits per second of what you’re paying for, they’ve sent you on your merry way, had you reset your modem/router combo unit, or offered to have someone come and “take a look.” Problem is, a speed test isn’t conclusive and there’s a good chance the problem may be something within your control.
Source
If you’ve ever called your ISP because things don’t seem to be working as expected, odds are they’ve had you run a speed test; and if the results are within a few megabits per second of what you’re paying for, they’ve sent you on your merry way, had you reset your modem/router combo unit, or offered to have someone come and “take a look.” Problem is, a speed test isn’t conclusive and there’s a good chance the problem may be something within your control.
Source
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