Wednesday, 10 May 2017

Managing Fear of Technology in the Workplace

Technological innovation poses some tough questions for companies concerning their workers. Among them: How can executives and managers calm workers’ fears of losing their jobs to automation? And how can companies find workers with the skills needed in a more technologically advanced workplace?

Marco Annunziata, chief economist and executive director of global market insight at General Electric Co. GE -0.48% , discussed these issues with Jennifer Forsyth, deputy chief of investigations at The Wall Street Journal. Here are edited excerpts of their conversation.

MS. FORSYTH: How do managers negotiate the issues and the fear surrounding the idea among workers that machines are going to take all their jobs?

MR. ANNUNZIATA: The best way of addressing it is starting to bring the new technology into the workplace and showing the workers how to interact with the technology and showing them how, in most cases, the winning strategy is really the combination of worker with the new technology.

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