Thursday, 20 April 2017

Technology and humans can be complementary, not competitive, says SATS CEO


Advancements in the field of robotics have driven fears across the globe that many jobs could soon be displaced by machines.

But that does not always have to be the case, according to Alex Hungate, president and CEO of airport ground-handler and catering solutions provider SATS.

The company, which operates in 50 locations across 14 countries, has made large inroads in technological investments under Hungate's leadership. The investments seem to have paid off, with SATS reporting an increase in overall productivity across its business units while keeping labor costs in check.

Speaking with CNBC's "Capital Connection" on Tuesday, Hungate said that robotics and automation technology implementations in companies often stumble due to a failure to allay employees' fears: "At SATS, we're technology-driven but we're people-led, so we try to encourage people to come up with the ideas about how we use technology and we remove the threat that you referred to by stating very clearly that we don't intend to reduce their jobs."
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