Sunday, 2 July 2017

Text analytics:not just for customer sentiment

Sentiment analysis is one of the most prevalent uses of text analytics, but the technology has many other valuable uses. Text analytics finds a range of applications in scientific, medical and technology development. It can detect root causes of events and augment the knowledge of what happened with an understanding of why it happened. When used predictively, it can help anticipate future outcomes and prevent adverse events. Text analytics can also enable process automation and case management.

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