The first thing you notice when you walk into eatsa is the staff. It’s almost non-existent. There’s no cash register, no counter where you pick up your order at this highly automated restaurant chain. A single worker, sometimes two, mans the floor to answer questions.
Customers can enter and exit, food in hand in under a couple of minutes — all without ever interacting with another human being.
It’s an increasingly common scene as companies from Amazon to Little Caesars and Uber introduce more ways to go about daily tasks while avoiding face-to-face contact. On top of email, texting and social media, such technology is undeniably changing society — for better, for worse or somewhere in-between.
“There are times when people think it serves their purposes, and there are other times when they think it’s distressing that I don’t spend as much time with humans as I might have in the past,” says Lee Rainie, director of Internet and technology research at Pew Research.
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